PDQrate.com is an online ratings guide designed to provide the best possible information to you, our users. You are the reason we exist. We depend upon our relationship with you and remain committed to protecting your privacy and security.
Everyday, hundreds of consumers, just like you enjoy our services and entrust PDQrate.com with their information. This information allows us to provide services to make experience as rewarding and efficient as possible. You are the power behind PDQrate.com. The more you share about your experience, the better for you and for everyone.
Two Kinds of Information
The information you provide allows us to deliver valuable services and promotions to meet the needs of online buyers and sellers. To protect your privacy, we keep the information we collect in two distinct categories:
1. Personally Identifiable Information is information associated with you as an individual. It is kept in a record that matches it with a customer number so we can access it to make the site more relevant and useful when you visit.
2. Aggregate Information comes from many sources and is combined to show a big picture, such as trends or statistics, and does not reveal the identity of the individuals who shared it. This information is used primarily for research purposes.
How We Use the Information You Provide
Personally Identifiable Information
You control the personally identifiable information you share with us. We use it to provide you with a better experience and to enhance our ability and the ability of our participating professionals, service groups and stores to serve you. Others who are part of the PDQrate.com community may work with us to deliver personalized discounts and promotions to you, but they do NOT have access to your personally identifiable information.
Your personally identifiable information is NOT sold to third parties for marketing purposes. For example, we do NOT sell your phone number to telemarketers or a list containing your mailing address to "junk mail" marketing companies.
Aggregate Information allows people and their businesses to be smarter about online shopping. When a business knows more about its customers, they both win. Without giving out personally identifiable information, we make aggregate information available to online stores or other third parties that deliver valuable products or services to our users.
How We Gather Information
PDQrate.com Surveys. When you complete a survey after purchasing from a PDQrate.com Customer Approved Professional, Service Group or other third party, the only information we require is your email address. Your valid email address allows us to certify that you are an actual customer and to send you a follow-up survey about your satisfaction following your contact with the chosen professional, service group or other third party..
Sometimes we ask for your demographic information (like gender, age range, occupation, education level, income, marital status, and zip code) but this is always voluntary. This information is used in aggregate, or to enhance the level of service PDQrate.com can provide you.
We mainly use your survey data to rate a professional, service group or third party's performance. Your feedback allows others to benefit from your experience. We compile the survey responses of consumers into marketing research reports that provide insights about the current trends in the world of e-commerce. At no time in the survey process does any outside party have access to your personally identifiable information. The only exception is that, at your request only, we will forward your email address and comments to the online retailer for whom you completed a survey, so that they may respond directly to any comments you might have provided.
We may also gather statistics about the use of various aspects of the service for administrative purposes or to determine what services to offer or enhance.
PDQrate.com customer service contacts. If you contact PDQrate.com by email, telephone, or mail, we may keep a record of that contact or correspondence.
PDQrate.com contests or promotions. We may also ask you for personally identifiable information at other times, including but not limited to when you enter a sweepstakes, contest, or promotion sponsored by PDQrate.com.
In order to provide personalized services, we use "cookie" capabilities enabled by your Internet browser. "Cookies" are small files that your web browser places on your computer's hard drive or in your browser memory for security purposes and to remember your site preferences and personalization. For instance, "cookies" may be used to remember your password for you when you re-visit our web site. While most web browsers automatically accept cookies, you can usually change your browser to prevent that. Even without accepting cookies, you can still use the features on our web site, although certain enhanced features may not be available.
This site has security measures in place to prevent the loss, misuse or alteration of the information under our control. We have invested in industry-leading security technology to make your shopping experience as secure as possible and to protect your privacy. We currently employ the following techniques:
Required and Additional Disclosures
It is our general policy not to release any personally identifiable information without your permission. We may in certain circumstances disclose information to online stores or other third parties when we believe in good faith that such action is necessary to: (1) conform with legal requirements or comply with legal processes, such as a court-ordered subpoena; (2) protect and defend our legal rights and property, and the legal rights and property of our users, online stores, professionals, service groups and other parties, such as fraud investigations; and (3) as otherwise permitted by law. Our disclosures in such circumstances will be limited to just the particular information we believe in our good faith judgment is necessary or appropriate to satisfy the particular legal requirement or other appropriate disclosure situation.
Using an Online Professional or Other
PDQrate.com encourages participating professionals and groupsto participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have any direct control over the privacy policies or practices of the participating person(s), we cannot be responsible for their actions. We recommend that you always review each professional, service group or other's privacy policies before you complete any transaction with them.
Service Providers and Joint Marketing Activities
We strongly oppose junk email, or "spam". If you receive any junk email that mentions PDQrate.com, please send details to privacy@PDQrate.com and we will investigate promptly.
From time to time, PDQrate.com will send email to participants and others who have agreed to be contacted by PDQrate.com. You can always choose not to receive email from PDQrate.com. Most messages carry opt-out or unsubscribe instructions at the bottom of the email.
If you have questions or concerns regarding this statement, you should contact privacy@PDQrate.com.
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